Return, Refund & Exchange Policy

At Label Kamaliya, every garment is thoughtfully designed and carefully inspected before dispatch to ensure it reaches you in excellent condition.

As a standard policy, all purchases are final. We do not accept returns, exchanges, or refunds for reasons such as incorrect size selection, change of mind, color preference, or any other non-quality-related concerns once an order has been placed and delivered.

Damaged Product Exception

A return and refund will only be considered if the product is received in a damaged condition.

To be eligible, you must:

• Email a clear unboxing video showing the damaged product to labelkamaliya@gmail.com within 48 hours of delivery.

• Ensure the video is continuous, unedited, and clearly captures the package being opened along with the damage to the product.

• Include your order number and contact details in the email.

Claims submitted without a valid unboxing video, or after the 48-hour period, will not be eligible for a return or refund.

Once we receive your email, our team will review the claim. If the damage is verified and approved, we will arrange the return (if required) and process the applicable refund.

We encourage customers to carefully review the product description, size chart, fabric details, and care instructions before placing an order. If you need any assistance regarding sizing or product details, our team will be happy to help before your purchase.

By placing an order with Label Kamaliya, you acknowledge that you have read, understood, and agreed to this Return, Refund & Exchange Policy.

Payment Policy

At Label Kamaliya, we offer secure and convenient payment options to make your shopping experience smooth and hassle-free.

Accepted Payment Methods

We currently accept the following payment methods:

*Credit Cards – Visa, Mastercard, and RuPay.
* Debit Cards – All major bank debit cards are accepted.
* UPI Payments – Pay securely using any UPI-enabled app, including Google Pay, PhonePe, Paytm, BHIM, and other supported UPI platforms.
* Net Banking – Available for select banks through our secure payment gateway.

Payment Security

All online transactions are processed through secure and trusted payment gateways. Your payment information is encrypted and handled securely. Label Kamaliya does not store your card or banking details.

Order Confirmation

For prepaid orders, your order will be confirmed once the payment is successfully received.

Payment Failure

If your payment fails but the amount is debited from your account, it is generally reversed automatically by your bank or payment provider within their standard processing time. If the issue persists, please contact your bank or payment provider first. You may also reach out to our customer support team for assistance.

By placing an order with Label Kamaliya, you agree to this Payment Policy.

Shipping Policy

At Label Kamaliya, we are committed to delivering your order safely and on time.

Order Processing

* Orders are typically processed within 1–3 business days after confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email.

Shipping Charges

* Free Shipping on all prepaid orders across India.
* Enjoy an additional ₹100 discount when you choose to pay online using Credit Card, Debit Card, UPI, or Net Banking.

Delivery Timeline

* Most orders are delivered within 3–7 business days after dispatch, depending on the delivery location.
* Delivery timelines may vary due to unforeseen circumstances, weather conditions, public holidays, or courier delays.

Order Tracking

Once your order has been dispatched, you will receive your shipment tracking details to monitor your package until delivery.

Delivery Attempts

Our courier partners will make delivery attempts as per their standard policy. If a delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

Important Information

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. Label Kamaliya is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

By placing an order with Label Kamaliya, you agree to this Shipping Policy.